What is included in the box with the Reolink Altas?

A: The package includes: Reolink Altas Camera Mounting Bracket & Bracket's Mounting Plate Strap (For tree or pole mounting) USB-C Charging Cable Surveillance Sticker Operational Instructions & Mounting Template Pack of Screws & Drywall Anchors

L O A D I N G

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Reolink Altas

2K Continuous Recording Battery Camera with ColorX Night Vision

2K 4MP Resolution for Clear Video Details
Massive 20,000mAh Battery Supports Continuous Recording
ColorX Technology for Bright Full-Color Night Vision
10-Second Pre-Recording Capture Moments before Triggers
Dual-band WiFi 6 ensures Stable Connectivity
IP66 Weatherproof Fixed Bullet Camera Design

Price range: RM699.00 through RM1,837.00

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Reolink Altas

Altas Video

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Altas Series Video

Solar Panel Video

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Disclaimer: The videos are intended for reference purposes only and are not guaranteed to be 100% accurate. Please refer to the actual product or contact us for verification.

A: The package includes:

Reolink Altas Camera
Mounting Bracket & Bracket's Mounting Plate
Strap (For tree or pole mounting)
USB-C Charging Cable
Surveillance Sticker
Operational Instructions & Mounting Template
Pack of Screws & Drywall Anchors

What is the video resolution and field of view of the Reolink Altas?

A: The camera captures 2K video at a resolution of 2560 × 1440 (4 Megapixels). Its field of view covers:

Is the Reolink Altas suitable for outdoor use?

A: Yes, the camera has an IP66 weatherproof rating and an operating temperature range of -20°C to 55°C (-4°F to 131°F), making it durable against rain, snow, and extreme weather.

How do I power on, power off, or factory reset the Reolink Altas?

A:

What software and platforms support the Reolink Altas?

A: You can view and manage the camera via:

Battery & Power Management

What is the battery capacity of the Reolink Altas?

A: The camera is powered by a high-capacity 20,000 mAh built-in rechargeable battery.

How long does a full charge last in different recording modes?

A:

How do I read the charging LED indicator light?

A: Located near the USB-C port under the rubber cover:

Can I use third-party solar panels to charge the camera?

A: No. The camera is designed to be charged using a standard DC 5V power adapter or the Reolink Solar Panel. It is not compatible with solar panels from other brands.

What are the daily direct sunlight requirements when using the Reolink Solar Panel 2?

A:

WiFi Setup & Network Connectivity

What WiFi frequencies and standards does the Reolink Altas support?

A: It features Dual-band WiFi 6 (IEEE 802.11 a/b/g/n/ac/ax) supporting both 2.4 GHz and 5 GHz bands. Connecting to 5 GHz is recommended for optimal video streaming performance.

Does the camera support Bluetooth?

A: Yes, it includes Bluetooth V5.0 to assist with quick pairing and initial connection setup in the Reolink App.

What cable type must be used to charge the USB-C port?

A: The power port supports USB-A to USB-C cables only. Direct USB-C to USB-C charging cables are not supported.

What should I check if the camera fails to connect to WiFi during setup?

A:

How many simultaneous users can stream video from the camera?

A: The camera supports up to 12 simultaneous video streams (2 main streams and 10 sub-streams).

Installation & Placement Guidelines

What is the recommended height and angle for mounting the camera?

A: Mount the camera 2 to 3 meters (7-10 feet) above the ground, tilted downward so the PIR sensor covers your target area.

What physical mounting methods are supported?

A: Out of the box, the package supports three mounting options:

How should I position the antenna for the best WiFi signal?

A: Do not point the antenna directly toward your router.

How should I orient the camera relative to motion for the best PIR sensitivity?

A: PIR motion sensors are significantly more sensitive to lateral (side-to-side) movement across their view than to objects moving straight toward or away from the camera.

Why is it critical to close the rubber port cover after charging?

A: Closing the rubber plug ensures the IP66 seal remains intact, preventing moisture, rainwater, or dust from penetrating the charging port and damaging internal electronics.

Video Features, Detection & Night Vision

Does the Reolink Altas feature Black & White Infrared (IR) night vision?

A: No, traditional Infrared (IR) night vision is not supported. The camera utilizes ColorX Night Vision technology paired with an F1.0 aperture and a 1/1.8" CMOS sensor to capture full-color video even in low-light conditions.

What is the 10-second Pre-recording feature and how does it function?

A: Pre-recording saves video footage captured 2 to 10 seconds before a motion event is formally triggered (Default is 10 seconds at 3 FPS, adjustable to 1, 3, or 5 FPS). This ensures you capture the complete story prior to the trigger.

What Smart Detection capabilities does the camera offer?

A: Powered by onboard AI algorithms, the camera can distinguish between:

What is the maximum PIR motion detection range?

A: The PIR sensor can detect motion up to 10 meters (33 feet) away with a 100° horizontal detection angle.

Can the Reolink Altas record continuously 24/7?

A: Yes, unlike standard battery-operated security cameras, the Altas supports continuous recording mode (E.g., 3 FPS continuous running for up to 8 days on battery power or continuously when combined with sufficient solar charging).

Storage, Safety & Troubleshooting

What local storage options are supported?

A: The camera contains a microSD card slot supporting microSD cards up to 512GB (Sold separately).

Is Cloud storage supported?

A: Yes, the camera supports Reolink Cloud storage services (Availability and plans vary by region).

Does the camera support two-way audio?

A: Yes, it includes a buit-in microphone and speaker for real-time two-way audio communication through the app.

What ambient temperature range is safe for charging the battery?

A: Battery charging must only take place in temperatures between 0°C and 45°C (32°F to 113°F). Do not attempt to charge the battery in freezing temperatures or near heat sources.

What should I do if the camera will not turn on?

A:

Connect the camera to a DC 5V/2A power adapter using a USB-A to USB-C cable.
Wait until the charging indicator LED turns solid Green (Indicating a full charge).
Press and hold the power button for 2 seconds.
If the camera still fails to power on, contact us at https://reolinkmalaysia.com.my/contact.

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Reolink Altas