What is included in the box with the Reolink Altas Go PT?

A: The standard package includes: Reolink Altas Go PT Camera Mounting Bracket (Wall or Ceiling) Strap (For tree or post mounting) Reset Needle or Ejection Pin USB-C Charging Cable Operational Instructions & Quick Start Guide Mounting Hole Template Pack of Screws & Drywall Anchors Surveillance Sign or Sticker

L O A D I N G

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Reolink Altas Go PT

Wire-Free 2K 4G PT Camera with 360° View & True Color Night Vision

4G LTE connectivity works without Wi-Fi
Massive 20,000mAh battery supports continuous recording
2K 4MP resolution with 360° pan/tilt
ColorX technology for bright color night vision
10-second pre-recording captures moments before triggers
Smart detection with auto-tracking capabilities

Price range: RM959.00 through RM2,097.00

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Reolink Altas Go PT

Altas Go PT Video

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Altas Series Video

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Disclaimer: The videos are intended for reference purposes only and are not guaranteed to be 100% accurate. Please refer to the actual product or contact us for verification.

A: The standard package includes:

Reolink Altas Go PT Camera
Mounting Bracket (Wall or Ceiling)
Strap (For tree or post mounting)
Reset Needle or Ejection Pin
USB-C Charging Cable
Operational Instructions & Quick Start Guide
Mounting Hole Template
Pack of Screws & Drywall Anchors
Surveillance Sign or Sticker

What is the video resolution, field of view, and Pan & Tilt range?

A: The camera captures 2K 4MP Super HD video at 2560 × 1440 resolution at up to 15 FPS (H.264 or H.265 compression). Its optical field of view and motorized rotation range cover:

Does the Reolink Altas Go PT support WiFi connectivity?

A: No, the Reolink Altas Go PT is a 100% wire-free cellular camera that operates exclusively on 4G LTE and 3G mobile networks. It does not connect a WiFi/WLAN networks.

What is the weatherproofing rating, dimensions, and operating temperature range?

A: The camera features an IP65 weatherproof rating, measures 178 × 151 × 102 mm, and weighs approximately 875g or 879g (Including battery). Its operating temperature range is -10°C to 55°C (14°F to 131°F), with working humidity between 20% and 85%.

What software and smart home platforms support the Altas Go PT?

A: You can view and manage the camera through:

Battery, Power & Solar Charging

What is the battery specification and capacity of the Altas Go PT?

A: The camera is equipped with a high-capacity internal 3.6V, 20,000mAh rechargeable lithium battery, providing a total power capacity of 66Wh.

How long does a full battery charge last on the Altas Go PT?

A: On a full charge, the 20,000mAh battery can deliver up to 6 months (180 days) of operational battery life under standard motion-triggered use. Actual battery life varies depending on device settings, trigger frequency, ambient temperature, and live streaming frequency.

What cable type must be used to charge the camera via its USB Type-C port?

A: The power port supports USB-A to USB-C cables only. Direct USB-C to USB-C cables or power delivery chargers are not supported.

Is the camera compatible with solar charging, and which solar panels can be used?

A: Yes, the Altas Go PT is compatible with the Reolink Solar Panel. Connecting a compatible Reolink Solar Panel provides continuous trickle charging under direct sunlight, eliminating manual recharging. Third-party solar panels are not supported.

How do I read the battery charging status LED indicator?

A: Located near the USB Type-C port under the rubber protective cover:

Cellular Network & SIM Card Setup

What cellular frequency bands are supported across regional models?

A: The camera supports regional 3G / 4G LTE frequency bands:

What type of SIM card is required, and how should it be prepared?

A: The camera requires a Nano SIM card with an active cellular data plan supporting WCDMA and FDD LTE. If the SIM card has a PIN lock enabled, insert it into a smartphone first to disable the PIN code before installing it into the camera. Do not insert IoT or M2M SIM cards into smartphones.

How do I access and correctly install the Nano SIM card and microSD card?

A:

Rotate the camera lens manually to expose the rubber compartment cover labeled SIM or SD.
Unplug the rubber cover.
Insert the included reset needle into the small pinhole to eject the SIM or SD combo tray.
Place the Nano SIM card and microSD card into their respective slots on the tray with gold contacts facing DOWN. Ensure the trimmed corner aligns with the tray.
Slide the tray back in completely and press the rubber cover back on firmly to maintain waterproofing.

How do I power on, power off, or factory reset the Altas Go PT?

A: Locate the Power or Reset button near the USB Type-C interface:

What should I do if the camera says "SIM card cannot be recognized"?

A:

Eject the SIM tray and verify the Nano SIM is oriented with gold contacts facing down and cut corner correctly seated.
Re-insert the tray firmly.
Ensure the SIM PIN code was disabled using a smartphone before insertion.
Clean the metal contacts on the SIM card.

Installation, Mounting & Pan & Tilt Auto-Tracking

How do I mount the Reolink Altas Go PT to a wall or ceiling?

A:

Drill holes using the included mounting template and insert plastic drywall anchors into hard surfaces.
Fasten the mounting base or bracket securely to the wall or ceiling using the 4 long screws.
Slide or install the camera body onto the mounting base.
Secure the camera by driving the two short screws into the designated locking holes on the base and side of the camera body.

How do I attach the camera to a tree or post using the loop strap?

A: Thread the included strap through the slots on the mounting bracket plate, wrap and buckle the strap tightly around a tree trunk or pole, then attach and secure the camera to the bracket using the short screws provided.

What is the recommended height and positioning for optimal monitoring?

A: Install the camera 2 to 3 meters (7–10 feet) above the ground, angled slightly downward. Position the camera so expected movement crosses lateral (Side-to-side) paths across the lens, rather than moving directly toward or away from the PIR sensor.

Does the camera support motorized Auto Tracking?

A: Yes. The Altas Go PT features Auto Tracking capabilities. Powered by its motorized 355° Pan and 90° Tilt mechanism, the camera can automatically follow moving subjects (People, vehicles, or animals) across its field of view.

Why is closing the rubber port cover critical after setup?

A: Ensuring the rubber plug over the USB-C port and SIM or SD compartment is pressed down flush maintains the IP65 weatherproof seal, preventing rain, ambient humidity (20% to 85%), and dust from penetrating internal electronics.

Pre-Recording, ColorX Night Vision & Smart Detection

What is the 10-second Pre-recording feature and how does it function?

A: Pre-recording continuously buffers video and saves footage captured 2 to 10 seconds before a motion event is officially triggered by the PIR sensor. By default, it captures 10 seconds at 3 FPS (Adjustable to 1, 3, or 5 FPS in the app), ensuring you never miss critical actions prior to an alarm.

How does ColorX Night Vision work, and does the camera also support invisible IR?

A: The camera utilizes ColorX Night Vision featuring an ultra-large F1.0 aperture, 1/1.8" CMOS sensor, and 3 built-in spotlights (1.4W, 6500K) to deliver full-color video in low-light or nighttime environments. Additionally, it contains 3 Invisible Infrared LEDs (1.4W, 940nm) for black-and-white night vision up 10 meters (33 feet) without emitting a visible red glow.

What Smart AI Detection features does the camera support?

A: Powered by onboard AI algorithms, the Altas Go PT can detect and distinguish between:

What is the detection range and angle of the built-in PIR motion sensor?

A: The built-in PIR motion sensor features an adjustable detection distance up to 10 meters (33 feet) with a 110° horizontal detection angle.

Can the Altas Go PT record continuously or on a schedule?

A: Yes. Unlike standard battery security cameras that only record motion events, the Altas Go PT supports continuous recording, scheduled recording, and motion-triggered recording. (Note: Continuous recording mode increases battery consumption and is best paired with a Reolink Solar Panel).

Storage, App Setup & Troubleshooting

What local and cloud storage options are supported?

A: The camera includes a microSD card tray supporting micro-SD cards up to 512GB (Sold separately). It also supports Reolink Cloud storage for offsite backup (Cloud service availability depends on region).

How do I complete initial setup on the Reolink App using QR codes?

A:

Download and open the Reolink App.
Tap the "+" button in the top-right corner.
Scan the QR code located on the back of the camera or the second QR code located on the bottom of the device body for post-installation access.
Follow the on-screen prompts to set a device password, assign a name, and complete network initialization.

How many users can view live video from the camera simultaneously?

A: The camera supports up to 12 simultaneous video streams (2 main streams and 10 sub-streams).

What should I do if the voice prompt says "Data call failed"?

A: This prompt indicates that the cellular data balance on the SIM card is exhausted or custom carrier APN settings are required. Verify your cellular plan balance or manually import your operator's APN settings via the Reolink App.

What should I do if the camera will not power on?

A:

Unplug the rubber cover and press and hold the power button for 2 seconds.
Connect the camera to a DC 5V/2A power adapter using a USB-A to USB-C cable.
Wait until the charging indicator LED turns solid Green (Indicating a full charge).
If the device still fails to power on, contact Reolink Technical Support at https://reolinkmalaysia.com.my/support.

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Reolink Altas Go PT