What is included in the box with the Reolink Altas PT Ultra?

A: The standard package includes: Reolink Altas PT Ultra Camera Mounting Bracket (Wall or Ceiling) Strap (For tree or post mounting) USB-C Charging Cable Quick Start Guide or Operational Instructions Mounting Hole Template Pack of Screws & Drywall Anchors Surveillance Sign or Sticker

L O A D I N G

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Reolink Altas PT Ultra

4K Wire-Free Continuous Recording PT Camera with ColorX

4K UHD Resolution with Continuous Recording Support
Massive 20,000mAh Battery for Long-Lasting Power
ColorX Technology Enables True Full-Color Night Vision
360° Pan & Tilt with Smart Auto-Tracking
10-Second Pre-Recording Capture Action Before Detection
Dual-Band WiFi 6 Provides Stable High-Speed Connection

Price range: RM999.00 through RM2,137.00

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Reolink Altas PT Ultra

Altas PT Ultra Video

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Altas Series Video

Solar Panel Video

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Disclaimer: The videos are intended for reference purposes only and are not guaranteed to be 100% accurate. Please refer to the actual product or contact us for verification.

A: The standard package includes:

Reolink Altas PT Ultra Camera
Mounting Bracket (Wall or Ceiling)
Strap (For tree or post mounting)
USB-C Charging Cable
Quick Start Guide or Operational Instructions
Mounting Hole Template
Pack of Screws & Drywall Anchors
Surveillance Sign or Sticker

What is the video resolution, lens aperture, and field of view?

A: The camera captures 4K 8MP Ultra HD video at 3840 × 2160 resolution at up to 15 FPS (H.264 or H.265 compression). Its optical specifications include:

What are the motorized Pan & Tilt coverage ranges?

A: Powered by motorized internal gears, the camera supports:

What is the weatherproofing rating, dimensions, and operating temperature range?

A: The camera features an IP65 weatherproof rating, measures 178 × 151 × 102 mm, and weighs 853g (Without bracket). Its operating temperature range spans from -20°C to 55°C (-4°F to 131°F), with working humidity between 20% and 85%.

What software and smart home platforms support the camera?

A: You can access and manage the camera through:

Battery, Power & Solar Charging

What is the battery capacity and energy specification of the Altas PT Ultra?

A: The camera is powered by an internal 3.6V, 20,000mAh rechargeable lithium battery, delivering a total power capacity of 72Wh.

Does the Altas PT Ultra support continuous 24/7 recording?

A: Yes. Unlike standard battery security cameras that only wake up for motion events, the Altas PT Ultra features 24/7 continuous recording, scheduled recording, and motion-triggered recording modes.

What cable type must be used to charge the USB Type-C interface?

A: The power interface supports USB-A to USB-C cables only. Direct USB-C to USB-C charging cables or high-voltage power delivery chargers are not supported.

Is the camera compatible with solar charging?

A: Yes, the camera is fully compatible with the Reolink Solar Panel. Connecting the solar panel provides continuous trickle charging in outdoor installations under direct sunlight.

How do I check the battery charging status via the LED light?

A: Located under the protective rubber port cover:

WiFi, Bluetooth & App Setup

What WiFi standards and frequency bands are supported?

A: The camera features Dual-Band WiFi 6 (IEEE 802.11 a/b/g/n/ac/ax) supporting both 2.4GHz and 5GHz operating frequencies with WPA/WPA2/WPA3 security encryption.

What role does Bluetooth play during initial setup?

A: The camera incorporates Bluetooth V5.0. Enabling Bluetooth on your smartphone during setup allows the Reolink App to automatically detect and pair with the camera for fast WiFi onboarding.

Why does the camera body feature two separate QR codes?

A:

How do I power on, power off, or factory reset the Altas PT Ultra?

A: Access the rubber-sealed control interface:

How many simultaneous user streams are supported?

A: The camera supports up to 12 simultaneous video streams (2 main streams and 10 sub-streams).

Installation, Mounting & Pan-Tilt Auto-Tracking

How do I mount the Altas PT Ultra to a wall or ceiling?

A:

Drill holes using the included mounting template and insert plastic drywall anchors into hard surfaces.
Secure the mounting base to the wall or ceiling using the 4 long screws provided.
Slide or install the camera body onto the mounting base.
Fasten the two short locking screws into the side holes on the base and camera body to lock it securely.

How do I mount the camera to a tree or pole?

A: Thread the included strap through the slots on the mounting bracket plate, wrap and buckle it tightly around a tree trunk or post, then attach and lock the camera unit using the short screws.

What is the recommended height and orientation for installation?

A: Install the camera 2 to 3 meters (7–10 feet) above the ground, angled slightly downward. For optimal PIR motion sensing, position the camera so expected object movement crosses laterally (Side-to-side) across the field of view.

Does the camera support motorized Auto Tracking?

A: Yes. Driven by onboard AI algorithms and motorized 355° Pan and 90° Tilt mechanisms, the Altas PT Ultra features Auto Tracking to automatically follow detected targets across its viewing angle.

Why is closing the rubber plug over the ports essential?

A: Pressing the rubber cover firmly down flush over the Type-C port and control buttons seals the camera enclosure to preserve its IP65 weatherproof seal, keeping out rainwater, ambient moisture (20% to 85%), and dust.

ColorX Night Vision & Smart AI Detection

Does the Reolink Altas PT Ultra support traditional black-and-white Infrared (IR) night vision?

A: No, traditional Infrared (IR) black-and-white night vision is not supported. The camera utilizes ColorX True Full Color Night Vision technology paired with an ultra-large 1/1.8" CMOS sensor and built-in spotlights to deliver full-color video even in dark night conditions.

How do the built-in spotlights function in extreme darkness?

A: In faint ambient light (moonlight or starlight), the camera captures color video without extra lighting. In extreme darkness with no light source, the camera automatically activates its built-in white spotlights to illuminate the scene in full color.

What Smart AI Detection capabilities are included?

A: Onboard smart AI algorithms analyze footage locally to differentiate between:

What is the detection range and coverage angle of the PIR sensor?

A: The built-in PIR motion sensor features a 100° horizontal detection angle with an adjustable detection distance up to 10 meters (33 feet).

Does the camera support Time-Lapse recording?

A: Yes, the Altas PT Ultra supports custom Time-Lapse video creation managed directly within the Reolink App.

Storage, Safety & Troubleshooting

What local and cloud storage options are supported?

A: The camera contains a local microSD card slot supporting cards up to 512GB (Sold separately). It also supports Reolink Cloud storage for offsite backup and connection to the Reolink Home Hub.

Does the camera support two-way real-time communication?

A: Yes, it features a built-in noise-canceling microphone and speaker for real-time Two-Way Audio communication through the Reolink App or Client.

What temperature limits must be observed when charging the battery?

A: The battery must only be charged in ambient temperatures between 0°C and 45°C (32°F to 113°F). Do not attempt to charge the device in freezing conditions. Operating or discharging temperatures range from -20°C to 55°C.

What should I do if the camera fails to scan the QR code on my smartphone during setup?

A:

Peel off the protective film from the camera lens.
Clean the lens surface using a soft, dry tissue.
Adjust the distance between your phone screen and the camera lens (15 to 30 cm) so the lens can focus.
Increase your smartphone screen brightness or move under sufficient room lighting.

What should I do if the camera will not power on?

A:

Press and hold the power button for 2 seconds.
Connect the camera to a DC 5V/2A power adapter using a USB-A to USB-C cable.
Wait until the charging indicator LED turns solid Green (Indicating a full charge).
If the device still fails to power on, contact Reolink Technical Support at https://reolinkmalaysia.com.my/support

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Reolink Altas PT Ultra