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At reolinkmalaysia.com.my (operated by YQC Technology Solution), we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we’re here to help.
Standard Return Window: You have 7 calendar days to request a return for an item from the date you received it.
To be eligible for a return, your item must meet the following criteria:
The following items cannot be returned:
If you receive a defective item or it was damaged during shipping, please notify us within 48 hours of receipt.
If you changed your mind, you may return the item within 7 days only if the box is completely unopened and sealed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed based on your original payment method. We strictly refund only the amount that we received from the merchant.
Refunds will be processed automatically via CommercePay for the following methods:
For payments made via Credit Card or Online Banking, the refund cannot be auto-reversed to the card/account in some cases.
We do not provide shipping fees (neither reimbursement of original shipping nor provision of return shipping labels) as a standard practice.
Any exception to provide shipping fees is made strictly based on the specific situation and is generally contingent on the item being returned in a complete and unopened condition (unless clearly defective/DOA).
You will generally be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Please note that our Refund & Return Policy applies primarily to the initial 7-day period after purchase.
If your Reolink product develops a hardware fault after 7 days but within the designated warranty period, this falls strictly under our Warranty Policy. Under this policy, approved warranty claims involve the repair or replacement of the defective unit rather than a refund.
Manufacturer Warranty Coverage Tiers We stand behind the quality of our Reolink security solutions. Warranty durations cover manufacturing defects and hardware malfunctions under normal use, and vary by product type:
Cameras & Professional Systems:
Professional Series Products: 3 Years
Normal Camera Products: 2 Years
Accessories & Add-ons:
Solar Panels: 2 Years
Battery Pack (RLA-BP1): 2 Years
PoE Switch (RLA-PS1): 2 Years
Micro SD Cards: 2 Years
Power Adapters: 3 Months
General Accessories (unless specified otherwise): 1 Month
Warranty Calculation & Claim Requirements To ensure a smooth and valid warranty claim process, please note the following guidelines:
Automatic Calculation: Your warranty duration is automatically calculated starting from the exact date your official invoice is issued.
Proof of Purchase & Original Packaging: All warranty claims require a valid proof of purchase (original receipt or invoice). You must also retain and present the original product packaging boxes when submitting a claim.
How to Make a Warranty Claim
Step 1: Fill out the Mandatory Claim Form. Even with automatic warranty calculation, customers must fill up our online form to log the product and initiate a claim. Please submit your request at: https://yqctech.com.my/warranty-registration
Step 2: Drop-off / Send-in. Once the form is submitted, please bring or send the defective Reolink device, its original packaging, and your receipt to our physical store for technical assessment and processing:
YQC Technology Solution
33-G-40, 33-2-01 & 02, Prangin Mall, Jalan Dr Lim Chwee Leong, 10100 George Town, Pulau Pinang, Malaysia
If you have any questions on how to return your item to us, contact us:
33-G-40, 33-2-01 &02,
Prangin Mall, Jalan Dr Lim Chwee Leong,
10100 George Town, Pulau Pinang,
Malaysia
At reolinkmalaysia.com.my (operated by YQC Technology Solution), we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we’re here to help.
Standard Return Window: You have 7 calendar days to request a return for an item from the date you received it.
To be eligible for a return, your item must meet the following criteria:
The following items cannot be returned:
If you receive a defective item or it was damaged during shipping, please notify us within 48 hours of receipt.
If you changed your mind, you may return the item within 7 days only if the box is completely unopened and sealed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed based on your original payment method. We strictly refund only the amount that we received from the merchant.
Refunds will be processed automatically via CommercePay for the following methods:
For payments made via Credit Card or Online Banking, the refund cannot be auto-reversed to the card/account in some cases.
We do not provide shipping fees (neither reimbursement of original shipping nor provision of return shipping labels) as a standard practice.
Any exception to provide shipping fees is made strictly based on the specific situation and is generally contingent on the item being returned in a complete and unopened condition (unless clearly defective/DOA).
You will generally be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Please note that our Refund & Return Policy applies primarily to the initial 7-day period after purchase.
If your Reolink product develops a hardware fault after 7 days but within the designated warranty period, this falls strictly under our Warranty Policy. Under this policy, approved warranty claims involve the repair or replacement of the defective unit rather than a refund.
Manufacturer Warranty Coverage Tiers We stand behind the quality of our Reolink security solutions. Warranty durations cover manufacturing defects and hardware malfunctions under normal use, and vary by product type:
Cameras & Professional Systems:
Professional Series Products: 3 Years
Normal Camera Products: 2 Years
Accessories & Add-ons:
Solar Panels: 2 Years
Battery Pack (RLA-BP1): 2 Years
PoE Switch (RLA-PS1): 2 Years
Micro SD Cards: 2 Years
Power Adapters: 3 Months
General Accessories (unless specified otherwise): 1 Month
Warranty Calculation & Claim Requirements To ensure a smooth and valid warranty claim process, please note the following guidelines:
Automatic Calculation: Your warranty duration is automatically calculated starting from the exact date your official invoice is issued.
Proof of Purchase & Original Packaging: All warranty claims require a valid proof of purchase (original receipt or invoice). You must also retain and present the original product packaging boxes when submitting a claim.
How to Make a Warranty Claim
Step 1: Fill out the Mandatory Claim Form. Even with automatic warranty calculation, customers must fill up our online form to log the product and initiate a claim. Please submit your request at: https://yqctech.com.my/warranty-registration
Step 2: Drop-off / Send-in. Once the form is submitted, please bring or send the defective Reolink device, its original packaging, and your receipt to our physical store for technical assessment and processing:
YQC Technology Solution
33-G-40, 33-2-01 & 02, Prangin Mall, Jalan Dr Lim Chwee Leong, 10100 George Town, Pulau Pinang, Malaysia
If you have any questions on how to return your item to us, contact us:
33-G-40, 33-2-01 &02,
Prangin Mall, Jalan Dr Lim Chwee Leong,
10100 George Town, Pulau Pinang,
Malaysia
At reolinkmalaysia.com.my (operated by YQC Technology Solution), we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we’re here to help.
Standard Return Window: You have 7 calendar days to request a return for an item from the date you received it.
To be eligible for a return, your item must meet the following criteria:
The following items cannot be returned:
If you receive a defective item or it was damaged during shipping, please notify us within 48 hours of receipt.
If you changed your mind, you may return the item within 7 days only if the box is completely unopened and sealed.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed based on your original payment method. We strictly refund only the amount that we received from the merchant.
Refunds will be processed automatically via CommercePay for the following methods:
For payments made via Credit Card or Online Banking, the refund cannot be auto-reversed to the card/account in some cases.
We do not provide shipping fees (neither reimbursement of original shipping nor provision of return shipping labels) as a standard practice.
Any exception to provide shipping fees is made strictly based on the specific situation and is generally contingent on the item being returned in a complete and unopened condition (unless clearly defective/DOA).
You will generally be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Please note that our Refund & Return Policy applies primarily to the initial 7-day period after purchase.
If your Reolink product develops a hardware fault after 7 days but within the designated warranty period, this falls strictly under our Warranty Policy. Under this policy, approved warranty claims involve the repair or replacement of the defective unit rather than a refund.
Manufacturer Warranty Coverage Tiers We stand behind the quality of our Reolink security solutions. Warranty durations cover manufacturing defects and hardware malfunctions under normal use, and vary by product type:
Cameras & Professional Systems:
Professional Series Products: 3 Years
Normal Camera Products: 2 Years
Accessories & Add-ons:
Solar Panels: 2 Years
Battery Pack (RLA-BP1): 2 Years
PoE Switch (RLA-PS1): 2 Years
Micro SD Cards: 2 Years
Power Adapters: 3 Months
General Accessories (unless specified otherwise): 1 Month
Warranty Calculation & Claim Requirements To ensure a smooth and valid warranty claim process, please note the following guidelines:
Automatic Calculation: Your warranty duration is automatically calculated starting from the exact date your official invoice is issued.
Proof of Purchase & Original Packaging: All warranty claims require a valid proof of purchase (original receipt or invoice). You must also retain and present the original product packaging boxes when submitting a claim.
How to Make a Warranty Claim
Step 1: Fill out the Mandatory Claim Form. Even with automatic warranty calculation, customers must fill up our online form to log the product and initiate a claim. Please submit your request at: https://yqctech.com.my/warranty-registration
Step 2: Drop-off / Send-in. Once the form is submitted, please bring or send the defective Reolink device, its original packaging, and your receipt to our physical store for technical assessment and processing:
YQC Technology Solution
33-G-40, 33-2-01 & 02, Prangin Mall, Jalan Dr Lim Chwee Leong, 10100 George Town, Pulau Pinang, Malaysia
If you have any questions on how to return your item to us, contact us:
33-G-40, 33-2-01 &02,
Prangin Mall, Jalan Dr Lim Chwee Leong,
10100 George Town, Pulau Pinang,
Malaysia
+60 4-262 8601
+60 18-971 0601
