What is included in the box with the Reolink Go PT Ultra?

A: The standard package includes: Reolink Go PT Ultra Camera Camera Bracket & Round Mount Base USB-C Charging Cable Antenna Reset Needle Quick Start Guide Surveillance Sign or Sticker Pack of Screws & Drywall Anchors Mounting Template Hex Key or Wrench

L O A D I N G

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Reolink Go PT Ultra

4K 8MP Smart 4G LTE Battery PT Camera with Color Night Vision

4K 8MP Ultra HD resolution for superior clarity
4G LTE connectivity works anywhere without Wi-Fi
355° Pan & 140° Tilt for all-round coverage
Smart detection identifies people, vehicles, and pets
Battery or Solar powered for wire-free use
Color Night Vision with built-in spotlights

Price range: RM999.00 through RM1,607.00

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Reolink Go PT Ultra

Go PT Ultra Video

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Solar Panel Video

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Disclaimer: The videos are intended for reference purposes only and are not guaranteed to be 100% accurate. Please refer to the actual product or contact us for verification.

A: The standard package includes:

Reolink Go PT Ultra Camera
Camera Bracket & Round Mount Base
USB-C Charging Cable
Antenna
Reset Needle
Quick Start Guide
Surveillance Sign or Sticker
Pack of Screws & Drywall Anchors
Mounting Template
Hex Key or Wrench

What is the video resolution, field of view, and Pan & Tilt range?

A: The camera captures 4K 8MP Ultra HD video at 3840 × 2160 resolution at 15 FPS (H.265 compression). Its lens field of view and motorized rotation range cover:

Does the Reolink Go PT Ultra support WiFi or WLAN connectivity?

A: No, the Reolink Go PT Ultra is a 100% wire-free cellular security camera that operates exclusively on 4G LTE and 3G mobile networks. It does not connect to WiFi/WLAN networks.

What is the weatherproof rating, size, and operating temperature range?

A: The camera features an IP64 weatherproof rating, measures Φ98 × 122mm, and weighs 496g (Including battery). Its operating temperature range is -10°C to 55°C (14°F to 131°F).

What software and smart home platforms support the Reolink Go PT Ultra?

A: You can view and manage the camera through:

Battery, Power & Solar Charging

What is the battery specification and charging port type?

A: The camera is powered by an internal 21.6Wh rechargeable battery. Recharging is performed via the USB Type-C port on the camera body using a standard DC 5V/2A power adapter or solar panel.

Can the Reolink Go PT Ultra record continuously 24/7?

A: No. As a battery-powered cellular camera, it is designed for motion-triggered recording and on-demand live view to conserve battery capacity and cellular data. It automatically wakes up when motion is detected or when accessed remotely via the Reolink App or Client.

Is the camera compatible with solar panel charging?

A: Yes, the camera is fully compatible with the Reolink Solar Panel. Connecting the solar panel provides continuous trickle charging under direct sunlight, eliminating manual recharging.

What do the charging LED status lights indicate?

A: Located near the USB-C port under the rubber cover:

What temperature guidelines must be followed for charging the battery?

A: The battery must only be charged in ambient temperatures between 0°C and 45°C (32°F to 113°F). Solar panels or wall chargers will not charge the battery when ambient temperatures drop below 0°C (32°F).

Cellular Network & SIM Card Setup

What cellular frequency bands are supported across regional models?

A: The camera supports regional 3G / 4G LTE frequency bands:

What type of SIM card is required, and how should it be prepared?

A: The camera requires a Nano SIM card with an active cellular data plan supporting WCDMA and FDD LTE. If the SIM card has a PIN lock enabled, insert it into a smartphone first to disable the PIN code before installing it into the camera. Do not insert IoT or M2M SIM cards into smartphones.

How do I correctly insert the Nano SIM card and microSD card?

A:

Rotate the camera lens upward manually to expose the rubber compartment cover.
Unplug the rubber cover.
Nano SIM Slot (Top Slot): Insert the SIM card with gold contacts facing DOWN and push the trimmed corner inward until it clicks.
microSD Slot (Bottom Slot): Insert the microSD card with gold contacts facing UP.
Press the rubber cover back on firmly to maintain waterproofing.

How do I interpret the status LED light patterns during network startup?

A:

Solid Red then Flashing: SIM card not recognized, or PIN code locked.
Solid Red then Slow Flashing Red (~1x per seconds): Cannot register to the mobile network operator.
Solid Red then Quick Flashing Red (~3x per seconds): Data call failed or APN settings required.
Solid Red then Blue Flashing to Solid Blue then Off: Network connection succeeded.

How do I turn the camera ON or OFF?

A: Locate the rubber cover labeled POWER on the rear body of the camera. Unplug the cover to access the toggle switch and slide it to the ON or OFF position. Press the rubber cover firmly back into place afterward.

Physical Installation, Placement & Pan & Tilt Setup

How do I mount the Reolink Go PT Ultra to a wall?

A:

Drill holes using the mounting template and insert plastic drywall anchors if needed.
Screw the camera bracket securely to the wall.
Screw the antenna onto the camera body.
Align the white hole on top of the camera with the white hollow screw on the bracket.
Use the included wrench and hex head screw to lock the camera into position, then close the rubber plug.

How do I mount the camera to a ceiling or top surface?

A:

How do I attach the camera to a tree or post using the loop strap?

A: Thread the included strap through the slots on either the camera bracket or mount base, wrap and buckle it tightly around a tree trunk or pole, and attach the camera unit.

What critical orientation rule must be followed for outdoor installation?

A: For outdoor installations, the camera MUST be installed upside down (Suspended from its bracket or ceiling). Mounting it upside down prevents rainwater from entering the microphone hole and optimizes the performance of the PIR motion sensor.

How do Preset Positions and Guard Positions work on this Pan & Tilt camera?

A: The Reolink Go PT Ultra supports 1 Guard Position and up to 32 Preset Positions. You can save specific camera angles in the app and return to them with a single tap, or configure a default Guard position for the camera to monitor automatically.

Smart Detection, Night Vision & Storage

What Smart Detection capabilities does the camera offer?

A: Powered by onboard AI algorithms, the camera can differentiate between:

What is the detection range and angle of the PIR motion sensor?

A: The built-in PIR motion sensor features a 120° horizontal detection angle and senses movement up to 10 meters (33 feet) away. Mount the camera 2 to 3 meters (7 to 10 feet) above the ground for optimal detection.

What night vision modes are supported?

A: The camera features dual night vision capabilities:

What local and cloud storage options are supported?

A: The camera contains a microSD card slot supporting microSD cards up to 128GB (Sold separately). It also supports Reolink Cloud backup for motion event recordings (Availability depends on region).

Does the camera support custom audio alerts and two-way audio?

A: Yes, it features a built-in microphone and speaker for real-time Two-Way Audio communication and allows you to record Customized Audio Alerts played through the speaker when motion is detected.

App Setup & Troubleshooting

How do I complete initial setup on the Reolink App or Client?

A:

Download and open the Reolink App or Reolink Client on PC or Mac.
Tap the "+" icon in the top-right corner.
Scan the QR code on the camera body or tap Input UID/IP and enter the 16-digit UID number.
Create a device password and assign a name to your camera to finish setup.

How many users can stream video from the camera simultaneously?

A: The camera supports up to 12 simultaneous video streams (2 main streams and 10 sub-streams).

What should I do if the camera says "SIM card cannot be recognized" or "Not registered on network"?

A:

Verify the Nano SIM card is inserted facing gold contacts down into the top slot.
Ensure the SIM PIN code has been disabled via a smartphone.
Confirm with your cellular operator that the SIM card data plan is active.
Move the camera to an area with stronger 4G LTE cellular coverage.

What should I do if the voice prompt says "Data call failed"?

A: This message indicates that the cellular data balance is exhausted or custom APN settings are required. Check your cellular plan balance or manually import your carrier's APN settings via the Reolink App.

How do I perform a factory reset on the Reolink Go PT Ultra?

A:

Rotate the camera lens manually to expose the rubber compartment cover.
Unplug the cover and locate the reset hole labeled RST next to the SIM or microSD slots.
Insert the included reset needle into the reset hole.
Press and hold for more than 5 seconds until you hear a prompt tone confirming reset.
Re-initialize the camera through the Reolink App.

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Reolink Go PT Ultra